Frequently Asked Questions

1. How does Cleo Nanny Co find and vet its nannies?

Every Cleo Nanny is personally handpicked and goes through our signature screening process. This includes in-depth interviews, reference checks, working with children and police clearances, and behavioural assessments. We look beyond experience to find warm, intuitive caregivers who align with our childcare philosophy.

2. What qualifications do your nannies have?

Our nannies come from a range of professional backgrounds. Many are qualified early childhood educators, teachers, or psychologists. All receive training in our globally informed child development approach, inspired by Montessori, Reggio Emilia, Steiner, and the work of Dr. Dan Siegel.

3. Do your nannies help with more than just basic care?

Yes. In addition to providing exceptional care, many of our nannies can also assist with homework, school pick-ups, playtime, and even dinner routines. Some also bring added skills—such as tutoring, music mentoring, or fluency in a second language.

4. What ages do your nannies work with?

Cleo Nannies care for children from newborns to around age 16. We tailor every placement to the developmental stage and unique needs of your child.

5. Do you offer casual or part-time nanny support?

Absolutely. Whether you need someone a few afternoons a week or just for school holidays or a busy period at work, we provide flexible, short-term support without requiring a long-term commitment.

6. How do you match a nanny with our family?

We take the time to get to know your family—your routines, values, and your child’s personality. We then match you with a nanny whose strengths and style are a great fit. You’ll always have a chance to meet and approve your nanny before starting.

7. What happens if our nanny is sick or unavailable?

We’ll do our best to provide a suitable backup from our team. Our goal is to ensure continuity and peace of mind, even when things don’t go to plan.

8. How does communication work once we have a nanny?

We make staying connected easy. You’ll receive regular updates via our simple app, and we keep in touch through WhatsApp to support smooth day-to-day communication between you, your nanny, and our team.

9. Where do you operate?

Cleo Nanny Co is proudly based in Sydney and currently services families across the Eastern Suburbs, Inner West, Lower North Shore, Northern Beaches and surrounds.

10. How do I get started?

Just fill out our simple enquiry form or book a call. We’ll get to know your needs and start the process of finding your perfect nanny match.